Refund and Returns Policy

Refund & Return Policy

Effective Date:  02/01/2025

At Farhan Collection, we strive to provide high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

1. Exchange Policy

• We offer exchanges only if the received product is damaged.

• Customers must notify us within 48 hours of receiving the damaged item.

• To initiate an exchange, please contact our customer support with proof of damage (photos or videos).

• The item must be returned in its original packaging, unused, and with all tags attached.

• Customers are responsible for the shipping costs of returning the item.

2. No Return & No Refund Policy

• We do not accept returns or provide refunds for any reason except for damaged products.

• Once an order is placed, it cannot be canceled or refunded.

3. Exchange Process

• Contact our customer support at [Insert Contact Information].

• Provide your order details and proof of damage.

• Our team will verify the damage and provide instructions for the exchange.

• After receiving the returned item, we will process the exchange within 5-7 business days.

4. Exceptions

• Products that are damaged due to misuse, mishandling, or improper care will not be eligible for exchange.

• Sale or discounted items are final sale and cannot be exchanged.

5. Contact Us For any queries related to exchanges, please reach out to us at:

• Farhan Collection

• Address: shop number D42, New Seelampur market, jhadu wali gali, near jwellers Delhi53, 

• Email: info@farhan-collection.com

• Phone: 8368995818